Delivery Information

Where can you deliver to?
My Office Solutions will endeavour to ship goods to any physical address in Australia.

Can you deliver to a PO Box?
We do not deliver to PO Box addresses. Please ensure you give us a business or residential address when placing your order.

We are not on the ground level. Can you still deliver to my location?
Our standard delivery rates and service applies to ground floor locations only. If you require delivery of your goods to an upper level, please contact us for a quote for this service.

How long will delivery take for my order?
Standard delivery timeframes are between 5-15 business days. For all furniture and storage orders, we will contact you to confirm a delivery time.

When will I receive my order?
All deliveries take place between Monday to Friday, during normal business hours, excluding public holidays. Please note that we are closed for business between Christmas and New Years Day.

I placed an order for multiple items, will they arrive together?
If your order contains multiple products, the products may be despatched from different locations and may not arrive at the same time. If this is likely to happen we will contact you directly to give you the expected delivery times.

What couriers do you use?
We use several leading couriers that enable us to select the best courier service depending on your product and your location. These couriers include Startrack, Toll and other leading local couriers.

Can I pick up the goods?
Due to occupational health & safety regulations we are unable to offer pickups from our warehouses. 

What happens if my product gets damaged during delivery?
If your item arrives damaged, please call us immediately on 1300 852 128 or email us at sales@myofficesolutions.com.au and we will assess the damage in accordance with our Returns & Refunds Policy.